We want every client to be satisfied with our work. This policy explains how refunds, cancellations, and revisions work for both custom services and digital products.
Digital Products (Downloadable Guides & Templates)
Due to the instant, downloadable nature of digital products, all sales are final once the download link has been accessed. If a file is faulty, corrupted, or does not match its description, contact us within 7 days for a replacement or refund.
Custom Services (Web Design, Development, Marketing, etc.)
- Before work begins: Full refund available if you cancel before we start the project
- Work in progress: A partial refund may be issued based on the percentage of work completed, minus any non-recoverable costs (e.g. licences, third-party fees)
- After delivery: Revisions included in your package are provided free of charge; refunds after final delivery and approval are considered on a case-by-case basis
Cancellations
You may request to cancel an ongoing project at any time by contacting us. We will confirm what has been completed and agree on a fair resolution, whether that’s a partial refund or handover of work completed so far.
How to Request a Refund
Contact us via our Contact page with your order number and reason for the request. We aim to respond to all refund and cancellation requests within 48 hours.
Your Statutory Rights
This policy does not affect your statutory rights as a consumer under UK, EU, or other applicable consumer protection law.
